DELIVERY AND SHIPMENT

Yunhua company can offer customers with different terms of delivery. Customers can choose shipping way by sea or by air according to urgency priority. YOOHEART packaging cases can meet sea and air freight requirement. We’ll prepare all files like PL, the certificate of origin, invoice and other files. There is a worker whose main job is make sure every robot can be delivered to customers port without a hitch in 40 working days.

After sale service
Every customer should know YOO HEART robot good before they buy it. Once customers have one YOO HEART robot, their worker will have 3-5 days free training in YOO HEART factory. There will be a wechat group or whatsapp group, our technicians who are responsible for after sale service, electrical, hard ware, software, etc. will be in. If one problem happens twice, our technician will go to customer company to solve the problem.

FQA

Q. Will send your man to our factory for installation and training?
A, For complete solutions, we will send technician to your site for training and debug, all the fees based on your cost.

Q. What kind of information should I offer so that you can give us an offer for stamping robot?
A. For standard stamping robot, we can give to you if you want to know. But for automatic stamping production line, we need to know more info. Like how many Press machine do you have, their model and connecting communication, etc.

Q. can you give us a solution about stamping robot?
A. Sure, we can give a simple solution so that you can know outline of this work.

Q. If we need complete solutions, can you give us?
A. For complete solutions, you need pay for that.

Q. what kind of Press machine can be used for automatic production line?
A. The press machine must can communicate with our robot, so that signals can be shared between press machine and robot.